Citizen's Charter
ANTI-RED TAPE ACT OF 2007
“An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corporation, and Providing Penalties Thereof”
Republic Act No. 9485, otherwise known as “An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corporation, and Providing Penalties Thereof” or the Anti-Red Tape Act 0f 2007, was signed into law by President Gloria Macapagal-Arroyo on June 2, 2007.
RA No. 9485 aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known standards to client.
Pursuant to Section 16 of the Anti-Red Tape Act of 2007, the Civil Service Commission has promulgated the Implementing Rules and Regulations (IRR) of the said Act through CSC Resolution No. 081471 dated July 24, 2008. These Rules applied to all government offices and agencies including local government units and government-owned and controlled corporations with or without original charter, that provide frontline services as defined in the Act. Those performing judicial, quasi-judicial and legislative functions are excluded from the coverage of the Act, however, their respective frontline services are deemed included.
RA No. 9485 aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate service standards to observe in every transaction and make known standards to client.
Pursuant to Section 16 of the Anti-Red Tape Act of 2007, the Civil Service Commission has promulgated the Implementing Rules and Regulations (IRR) of the said Act through CSC Resolution No. 081471 dated July 24, 2008. These Rules applied to all government offices and agencies including local government units and government-owned and controlled corporations with or without original charter, that provide frontline services as defined in the Act. Those performing judicial, quasi-judicial and legislative functions are excluded from the coverage of the Act, however, their respective frontline services are deemed included.
It is hereby declared the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials or agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.
